Airport.ai

Connecting airports
and passengers

Get your airport’s AI assistant on
Facebook Messenger

SEE HOW
Airport.ai

Product

Airport.ai enables airport operators to automate customer service, improving passengers' experience while creating a unique channel to push targeted retail offers.

  • Automate customer service

    Automate customer service

    Provide instant replies to common questions, keeping the option to redirect requests to support agents when needed.

  • Gather passenger data

    Gather passenger data

    Gather and analyse data about passenger profiles, languages and interests to better understand your audience.

  • Increase retail revenues

    Increase retail revenues

    Use targeting features to send relevant airport retail offers to passengers, at the right time of their journey.

Airport.ai dashboard
Tobias Zogrotzky

We at Frankfurt Airport wanted to “re-think” our digital strategy on how we interact with our passengers. The main goal was to discover new digital channels to improve the customer experience. With airport.ai we developed a chatbot for Facebook Messenger to offer passengers an easy way / access to our flight information, services and offers. Together with Airport.ai we started a successful project and we established a successful collaboration.

Tobias Zogrotzky
Senior Project Manager Digitisation - Fraport AG
NLP

Natural language processing trained with tens of thousands of real passenger requests.

Dashboard

Online dashboard for analytics, content management, bot customisation and support.

Integrations

Integration process managed by Airport.ai, using proprietary and 3rd-party data sources.

Some of the technical partners of Airport.ai

We work closely with some of the leading internet and airport IT companies to deliver the best results to airports
around the world.

  • Facebook
  • Line
  • Gentrack
  • Amadeus
  • Hootsuite