Provide excellent customer support, boost non-aeronautical revenues and gather insights about travellers.
Provide real-time flight information and answer frequently asked questions automatically.
Send targeted marketing messages at the right time and generate online sales seamlessly via chat.
Get powerful insights about your users, what they do at your airport, and what questions they ask.
Answer frequent questions from day 1 using our airport model trained with millions of conversations.
Answer travellers in their own language, using AI to understand user queries and translate your content.
Our technology leverages AI to get smarter over time, understanding the needs of your travellers.
Your airport's APIs and data sources are directly connected to our platform to get the content needed.
Airports using our technology resolve up to 90% of queries automatically, but our platform also enables your agents to provide support when needed.
Our technology can be integrated immediately with all major customer service channels.
Interactions between airports and passengers are rapidly evolving and at Milan Airports, we strive to be the leader in Italy for digital innovation. We have chosen Airport AI for the development of our chatbot after reviewing carefully all potential suppliers. The project was easy to manage due to their strong experience with this type of product and technology. Working with Airport AI was easy, and relying on their expertise saved us a lot of time.
As passengers’ expectations of customer service grow there is a need for responsiveness and variety inside our customer experience mix. The Airport AI platform allows us to meet the expectations of the travellers at Melbourne Airport. The process from first engagement has been seamless; the technical support and experience from the Airport AI team allowed us to focus on the quality of the content, skipping a large part of the learning curve with this technology.
We at Frankfurt Airport wanted to “re-think” our digital strategy on how we interact with our passengers. The main goal was to discover new digital channels to improve the customer experience. With Airport AI we developed a chatbot for Facebook Messenger to offer passengers an easy way / access to our flight information, services and offers. Together with Airport AI we started a successful project and we established a successful collaboration.
Get to know how your airport can benefit from Airport AI's technology.