Privacy Policy

This Privacy Policy covers the information practices of Airbot Technology Limited, located at 35-37 Ludgate Hill, EC4M 7JN London, United Kingdom (“Airport AI”) and is effective May 25 2018.

Airport AI’s Data Privacy Officer is Filipe Pereira (privacy@airport.ai).

All personal data that we collect providing you with our services remain under our special care. Below you will find the explanation of issues related to ensuring security for your personal data.

1. Who collects and processes data collected?

Data is collected by Airbot Technology Limited, located in London, United Kingdom.

2. What kind of information is collected?

Information provided by you during registration:

  • Contact information: your name, company name, address, phone number and e-mail address.
  • Financial information: billing information (tax id, number of the payer VAT).
  • The information obtained by Airport AI automatically in the course of the use by you of Airport AI's services: IP addresses of computer you use to access our services, browser’s type and browser’s language.

Contact information, financial information and information obtained by Airport AI are automatically referred to as personal data.

Airport AI has also access to other of the data stored and processed by users, such as: content and databases that the applications use, files generated by applications, the history of operations performed by users. However, Airport AI does not own, transfer, share, control or direct the use any of those information on any condition. Only the users are entitled to retrieve and direct the use of such information.

3. For what purpose do we collect your personal data?

All of the collected personal data are processed solely to perform the services requested or marketing purposes of Airport AI.

For the above mentioned purposes, the data may be used, in particular, to:

  • help diagnose problems with our servers and to administer the site;
  • keep track of your activities on the site in order to determine your preferences, so that the service can be adapted to your requirements and needs;
  • operate and improve the site;
  • contact you about your interest in the Services;
  • protect our rights and property and the rights of users of the site;
  • ensure efficient technical Service;

4. How do we store and use the information collected?

All your personal data, these contained in the registration form, as well as other obtained during the use of our services are stored and processed in a manner consistent with the requirements of the laws of England and Wales.

A collection of personal data is stored on the Server in the same matter as the rest of your data. However we do provide adequate protection for all data on the Server in following way: in order to protect your data from unauthorized access, unauthorized alteration, disclosure or destruction the appropriate security measures are used. They include: internal audit of the data collected, procedures of storing and processing and the safety measures in the form of physical security measures to protect against unauthorized access to systems that store your personal data.

The range of entities that have access to your personal data is limited. Those are only our subcontractors, technicians, service providers, people cooperating and other agents for which it is necessary in order to support the development or improvement of the services and in connection with the provision of services to you. These individuals are bound by obligations of confidentiality and in the event of non-compliance with these obligations shall be subject to disciplinary measures, including termination of the agreement and criminal penalties.

5. For what purpose do we use personal data?

Airport AI's team does not access or interact with customer data as part of normal operations. There may be cases where Airport AI is requested to interact with customer data at the request of the customer for support purposes or where required by law. Your personal data will not be sold by us or in any other commercial manner, be made available to third parties.

6. Whom your personal data may be shared with?

The collected personal data may be shared with other companies or individuals only in the circumstances permitted by law.

7. How can you update your personal information?

As a user of the site, you have the right to access your personal data and correct erroneous or outdated information. Users may update or change their registration information by logging in to their accounts at https://dashboard.airport.ai/. Requests to delete your information will be handled within 48 hours.

8. How do we communicate with the user?

Communication with you in matters relating to your use of the service may be held by an e-mail, ordinary mail, by telephone or otherwise.

9. How is Privacy Policy changed?

We reserve the right to change this Privacy Policy in order to reflect changes in our services and respond to feedback you and other customers may provide. However, we will never purposely change the policy in a way that will make it less protective for your data. Any changes to the Privacy Policy will be published on the page https://www.airport.ai/privacy.

About important material changes you will be informed in a more visible manner (sending e-mail notification of changes to the Privacy Policy). Each version of this Privacy Policy will be indicated, at the top of the page, by the date of commencement of validity.

If you have any questions regarding this Privacy Statement or how your data is handled you may contact us at privacy@airport.ai.

Schedule a demonstration

Let our team show you how your airport can make the most of conversational AI

Copyright Airbot Technology Limited 2019, all rights reserved.

Airbot Technology Limited is registered and incorporated in England and Wales, company registration number 10479335.

By using our website, you agree to our use of cookies. We use cookies to provide you a great experience and to help our website run effectively.